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Service Desk Intern

Corporate Services - Information Technology New York

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. We prize diversity and inclusion, the intellectually curious, the inventive, and the forward-thinking. We invite you to influence the way we work and define the way we embrace tomorrow.

AlixPartners has a Hybrid Work framework to support our employees. Under this framework, generally Corporate Services people may be able to work remotely up to two days per week. How this works in practice varies by geography and function based on client and team requirements. As this framework is new post-COVID-19 pandemic, it may also change over time.

AlixPartners requires COVID-19 vaccination as a condition of employment for this position, subject to reasonable accommodation.

What you’ll do

In this junior role on AlixPartners’ Corporate Services Information Technology team, a successful Service Desk Intern will assist in the support of approximately 2500 employees in a 1st line support role. This involves providing phone, email, and in-person support on all technical matters that come into the Service Desk. You will work as part of a growing team which exhibits core values of clear communication, teamwork and professionalism.

The Service Desk Intern is a part-time role located in New York, NY, reporting to the Service Desk Senior Engineer. This paid internship role is approximately 20 – 24 hours per week, with flexibility to accommodate university coursework.

  • Answer and respond to phone calls directed to the Service Desk
  • Identify, diagnose, and resolve problems for employees’ IT equipment
  • Provide one-on-one end-user problem resolution over the phone or by email
  • Provision laptop PC builds
  • Administer mobile technology (not limited to) iOS and In Tune
  • Maintain and ensure accuracy of all asset information for all PC’s, printers, mobile phones, monitors, and defined peripherals
  • Identify issues and escalate to other members of the team or IT group as appropriate
  • Create documentation to assist in day-to-day Service Desk work (knowledge bases etc.)
  • Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities

 What you’ll need

  • Actively enrolled in or recently completed an IT related program
  • Interest in Microsoft applications and operating systems (Windows 10)
  • Desktop and laptop PC’s, printers and networking knowledge; knowledge of iOS 
  • Highly effective interpersonal skills
  • Dependable with strong customer service skills, effective verbal and written communication skills with the ability to interact with people at all levels
  • Good planning and organizational skills with excellent attention to detail
  • Ability to work under pressure in demanding situations in a fast-paced environment
  • Willing to learn and take direction, adaptable, and able to work autonomously
  • Fluent in English; other languages useful
  • Must be familiar with, and promote and abide by, all Firm values as defined by the AlixPartners’ Code of Conduct and in terms of Ethics, Diversity and Inclusion
  • Ability to work in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
  • Must be currently authorized to work in the United States. No VISAs available for this position.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

EEO is the Law: poster_screen_reader_optimized.pdf (eeoc.gov)

EEO Supplemental Poster: EEO is the Law Poster Supplement (dol.gov)

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EMPLOYER AND JOB POSTING DISCLAIMER

All genuine AlixPartners vacancies are located on the AlixPartners website. AlixPartners does not charge any application, processing or training fee at any stage of the recruitment process, and interviews will be held in-person or via a secure video tool. AlixPartners does not engage with candidates via platforms such as VIBER, Google Hangouts or other instant messaging platforms.

Employer and Job Posting Disclaimer

All genuine AlixPartners vacancies are located on the AlixPartners website. AlixPartners does not charge any application, processing or training fee at any stage of the recruitment process, and interviews will be held in-person or via a secure video tool. AlixPartners does not engage with candidates via platforms such as VIBER, Google Hangouts or other instant messaging platforms.