AlixPartners - when it really matters
AlixPartners - when it really matters
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    It's how we do it that makes the difference

    AlixPartners is a results-driven management consulting firm.  We specialize in those "when it really matters" situations when how you manage through or take advantage of disruption will make or break the future of your company.

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    When a PE firm needed help returning a portco to its glory days

    Our unique approach enabled this PE firm to quickly restore their distressed portfolio company’s EBITDA performance to levels that attracted a buyer willing to pay a handsome price—one that nearly doubled the investment value at exit.

    Read the 
    client story
    .

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    The AlixPartners QuickStrike Methodology

    QuickStrike® is our fast, effective methodology that identifies the issues affecting a company's performance, reviews the available options, and plans the solution—in a matter of weeks. 

    Learn more

  • Insights
    Disruption is the new economic driver

    In today’s world, it’s not any one, single challenge facing business leaders. Read insights on the disruptive forces confronting business today.

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    Insights on purposeful ESG

    Our world-class experts have contributed their thoughts and ideas about the numerous ESG opportunities and challenges that exist in the world today. Continue on to learn more about these topics.

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    Insights on global inflationary trends

    How leadership teams can respond to inflationary volatility and set stronger foundations for further economic disruption as it arises.

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    • 2023 AlixPartners Disruption Index
    • Client Stories
    • AlixTalks
    • AlixPartners Insights
  • Careers
    Non-traditional career paths in management consulting

    Pilar Tarry grew up surrounded by books, thinking she’d make a career in academia. But she recently completed 19 years at AlixPartners, the latest one as a managing director here. Despite finding success quickly, Pilar Tarry’s career progression was not completely linear—by design. 

    Read Pilar's
    story

    Balancing a growth career and active personal life

    As a husband, father, and regional community leader for our Investigations, Disputes & Risk group, Tarek Ghalayini's strategy to creating life balance is about keeping his priorities and family top of mind. Learn how his approach has evolved over the years. 

    Read Tarek's
    story

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  • About Us
    • About Us
    • Our People
      • Our People
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      • Our Leadership
      • Our Directors, Partners and Partners and Managing Directors
    • News
    • Diversity & Inclusion
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    • Contact Us
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  • Industries
    • Industries
    • Aerospace, Defense & Airlines
    • Automotive & Industrial
    • Consumer Products
    • Energy & Process Industries
    • Financial Services
    • Healthcare & Life Sciences
    • Private Equity & Investors
    • Real Estate, Engineering & Construction
    • Restaurants, Hospitality & Leisure
    • Retail
    • Shipping, Logistics & Infrastructure
    • Technology, Media & Telecommunications
    • When a PE firm needed help returning a portco to its glory days

      Our unique approach enabled this PE firm to quickly restore their distressed portfolio company’s EBITDA performance to levels that attracted a buyer willing to pay a handsome price—one that nearly doubled the investment value at exit.

      Read the 
      client story
      .

  • Services
    • Services
    • Economics Consulting
    • Investigations, Disputes & Risk
      • Investigations, Disputes & Risk
      • Litigation & Arbitration
      • Investigations & Compliance
      • Legal Analytics & Discovery
      • Valuation, Corporate Finance & Transaction Support
    • Mergers & Acquisitions
    • Performance Improvement
      • Performance Improvement
      • Performance Improvement Main Page
      • Go-to-Market & Revenue Growth
      • Operational Performance Improvement
      • Organizational Effectiveness & Efficiency
      • Sourcing & Procurement Transformation
      • Corporate Strategy & Transformation
    • Technology & Digital
      • Technology & Digital
      • Tech Advisory
      • Tech Implementation
      • Cyber
    • Transformative Leadership
      • Transformative Leadership
      • High-Performing Leadership
      • Organizational Dynamics
    • Turnaround & Restructuring
      • Turnaround & Restructuring
      • Turnaround & Restructuring Consulting
      • Interim Management and Chief Restructuring Officer Services
      • Creditor Advisory Services
      • Bankruptcy, Insolvency & Case Management
    • The AlixPartners QuickStrike Methodology

      QuickStrike® is our fast, effective methodology that identifies the issues affecting a company's performance, reviews the available options, and plans the solution—in a matter of weeks. 

      Learn more

  • Insights
    • Insights
    • Disruption is the new economic driver

      In today’s world, it’s not any one, single challenge facing business leaders. Read insights on the disruptive forces confronting business today.

      LEARN MORE

    • 2023 AlixPartners Disruption Index
    • Client Stories
    • AlixTalks
    • AlixPartners Insights
  • Careers
    • Careers
    • Non-traditional career paths in management consulting

      Pilar Tarry grew up surrounded by books, thinking she’d make a career in academia. But she recently completed 19 years at AlixPartners, the latest one as a managing director here. Despite finding success quickly, Pilar Tarry’s career progression was not completely linear—by design. 

      Read Pilar's
      story

    • Balancing a growth career and active personal life

      As a husband, father, and regional community leader for our Investigations, Disputes & Risk group, Tarek Ghalayini's strategy to creating life balance is about keeping his priorities and family top of mind. Learn how his approach has evolved over the years. 

      Read Tarek's
      story

    • Early Careers
    • Experienced professionals
    • How We Hire
    • Our Culture
    • Life at AlixPartners
    • Meet Our People
    • Search Jobs
  • Contact Us
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ALIXPARTNERS ANNUAL HOME DELIVERY SURVEY

alixpartners home delivery packages laptop 2022
  1. Home
  2. Insights
  3. AlixPartners Annual Home Delivery Survey

Since 2012, AlixPartners has surveyed online shoppers all over the world to uncover trends in what they’re ordering online for home delivery—including products they’re buying, delivery services they’re selecting, and their thoughts and feelings about those services. By comparing consumers’ responses from six particular markets, including the United States, the United Kingdom, Germany, France, China, and Japan, we’ve uncovered trends at both the international and local levels—some surprising, others counterintuitive. Understanding these trends can help online retailers and their home-delivery logistics providers craft smarter strategies for succeeding in each market. 

2023 Home Delivery Survey

E-commerce fights back. So do home delivery costs and consumer expectations

Since 2014, AlixPartners’ Home Delivery Survey has tracked key trends in online shopping and its implications on shipping. Surveying shoppers and executives in the U.S., our data uncovers critical information for a wide range of businesses, from the products consumers are buying to how they perceive delivery services. Additionally, as delivery demands change the economy, it will influence the services shippers invest in and impact bottom lines. Continue reading to learn more and download the full report.

READ MORE

Since 2014, AlixPartners’ Home Delivery Survey has tracked key trends in online shopping and its implications on shipping. Surveying shoppers and executives in the U.S., our data uncovers critical information for a wide range of businesses, from the products consumers are buying to how they perceive delivery services. Additionally, as delivery demands change the economy, it will influence the services shippers invest in and impact bottom lines. Continue reading to learn more and download the full report.

READ MORE

INSIGHTS ON SUPPLY CHAIN DISRUPTION

Ongoing supply chain challenges spell the growing need for resiliency and sustainability. Read insights on how business leaders are reinventing their organizations amidst ongoing disruption.

LEARN MORE

Home Delivery Survey 2022

2022 ANNUAL HOME DELIVERY SURVEY

The e-commerce surge forced by the pandemic has been a tricky turn of events to tackle for businesses, particularly as many try to grapple with shifting consumer expectations. As e-commerce became ubiquitous over the last few years, consumers consistently kept lowering what they considered an acceptable delivery wait time for free shipping further and further. This trend may now be stabilizing. Continue reading to learn more about how the divergence between consumer expectations and executive’s insights are driving these trends in the shipping industry.

READ PART 1, CONSUMER INSIGHTS

READ PART 2, EXECUTIVE INSIGHTS

 

Home Delivery Survey 2022
alixpartners home delivery boxes 2022

2021 ANNUAL HOME DELIVERY SURVEY

Please, please, please let me get what I want—right now

How soon is now? That is the key question consumers have regarding their ecommerce orders. To meet those ever-rising expectations, shippers and fleet operators must take steps to adjust their capabilities, optimize their logistics, and ensure their staff is up to the task. Read about the key considerations to meet customer demand and expectations in our survey results.

DOWNLOAD THE REPORT

alixpartners home delivery boxes 2022
alixpartners home delivery coronavirus resilience 2020

2020 COVID-19 REPONSE: INSIGHTS AND ADVICE FOR TRANSPORTATION AND INFRASTRUCTURE

As the novel coronavirus spread through populations around the globe in most of 2020, US transportation and infrastructure players faced a host of new challenges. By striving to meet immediate imperatives as well as plan for the future, they can contribute to efforts to ensure continuity for communities across the country.

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alixpartners home delivery coronavirus resilience 2020
alixpartners home delivery package belt 2019

2019 HOME DELIVERY SURVEY

The “do-it-for-me” economy takes root as fast, free delivery becomes table stakes

Home delivery of goods ordered online is rapidly evolving in the United States—illuminating possible forthcoming opportunities in other countries where e-commerce has also shown brisk growth. So, consumers are turning their attention to what’s next: ordering bigger, bulkier, perishable, and more valuable products online. These items present more complex delivery challenges that sometimes require value-added services, such as set-up and installation in consumers’ residences.

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alixpartners home delivery package belt 2019
alixpartners home delivery packages supply chain 2018

2018 HOME DELIVERY SURVEY

Top trend in shipping? Most consumers want fast and free.

Consumers are increasingly seeking the convenience of fast, free shipping. But having a delivery person stock the fridge when they’re not home? That, according to a recent AlixPartners survey, might be crossing the line. Our 2018 report helps retailers and logistics providers anticipate how the online retailing business will evolve in the near term and determine how their own operations will have to evolve in response.

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alixpartners home delivery packages supply chain 2018
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MORE INSIGHTS: Managing the final mile in 2021 and beyond

2021 Home Delivery Study results and discussion

US consumers are emerging from the COVID-19 pandemic with a continuing desire to shop online and have their purchases delivered fast and free. At the same time, the pandemic forced consumers to accept new ways of doing business including using ecommerce for a wider array of products, consumer services and pickup/delivery formats. In this Webinar, Marc Iampieri and Christopher Consodine examine the trends in the US home delivery market over the last decade, including a first glimpse of post-pandemic behaviors and preferences.

2021 Home Delivery Study results and discussion

US consumers are emerging from the COVID-19 pandemic with a continuing desire to shop online and have their purchases delivered fast and free. At the same time, the pandemic forced consumers to accept new ways of doing business including using ecommerce for a wider array of products, consumer services and pickup/delivery formats. In this Webinar, Marc Iampieri and Christopher Consodine examine the trends in the US home delivery market over the last decade, including a first glimpse of post-pandemic behaviors and preferences.

MORE ON TRANSPORTATION AND INFRASTRUCTURE

Learn about our practice and team of experts

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AlixPartners - when it really matters
AlixPartners - when it really matters
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© 2023 AlixPartners, LLP. AlixPartners is not a certified public accounting firm and is not authorized to practice law or provide legal services.
*Registered Name: AlixPartners UK LLP | Registered Address: 6 New Street Square London, EC4A 3BF United Kingdom | Registration Number: OC360308 | Place of Registration: England & Wales
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© 2023 AlixPartners, LLP. AlixPartners is not a certified public accounting firm and is not authorized to practice law or provide legal services.

*Registered Name: AlixPartners UK LLP | Registered Address: 6 New Street Square London, EC4A 3BF United Kingdom | Registration Number: OC360308 | Place of Registration: England & Wales