Since 2014, AlixPartners has surveyed online shoppers all over the world to uncover trends in what they’re ordering online for home delivery—including products they’re buying, delivery services they’re selecting, and their thoughts and feelings about those services. By comparing consumers’ responses from six particular markets, including the United States, the United Kingdom, Germany, France, China, and Japan, we’ve uncovered trends at both the international and local levels—some surprising, others counterintuitive. Understanding these trends can help online retailers and their home-delivery logistics providers craft smarter strategies for succeeding in each market.
Please, please, please let me get what I want—right now: the webcast AlixPartners + Stifel cover the Annual Home Delivery
US consumers are emerging from the COVID-19 pandemic with a continuing desire to shop online and have their purchases delivered fast and free. At the same time, the pandemic forced consumers to accept new ways of doing business, including using ecommerce for a wider array of products, consumer services and pickup/delivery formats. Home delivery service providers have been pressed to respond but the big question remains, how much of this change will stick as consumers get back to a “new normal”?
2021 Annual Home Delivery Survey
How soon is now? That is the key question consumers have regarding their ecommerce orders. AlixPartners surveyed more than 1,000 US consumers who, when asked about their home delivery preferences and expectations, declared that they expect delivery within hours or days. To meet those ever-rising expectations, shippers and fleet operators must take steps to adjust their capabilities, optimize their logistics, and ensure their staff is up to the task. Read about the key considerations to meet customer demand and expectations in our survey results.
DOWNLOAD THE REPORT
COVID-19 Response: Insights and advice for Transportation and infrastructure
As the novel coronavirus spreads through populations around the globe, US transportation and infrastructure players are facing a host of new challenges. By striving to meet immediate imperatives as well as plan for the future, they can contribute to efforts to ensure continuity for communities across the country
READ THE REPORT
