Eric Dzwonczyk
Managing Director, New York
Convenience stores have expanded their food service offerings as a way to boost profitability. In the process, they have encroached on more traditional players’ turfs, including quick service restaurants (QSRs) and grocery stores. Our 2016 North American convenience store consumer study is the first to take an in-depth look at consumer behavior in this industry.
Convenience Store News featured our study in their four-part series, “Winning Strategies for C-store Retailers.” Read parts one, two, three, and four.
At a glance:
- North American c-stores are aggressively competing against other food service players—many of which are now fighting back.
- New rivals are shaking up the market for c-stores’ traditional offerings.
- Trends in fuel prices, tobacco regulations, healthcare, and labor costs present additional challenges.
- To stay competitive, c-stores must enhance their foodservice programs, improve the overall customer experience, build scale, and boost overall enterprise performance.
