Robotic process automation (RPA) promises to replace expensive, error-prone humans performing standardized, repetitive work with software “robots” that work faster, at lower cost and without error, and deliver an impressive ROI. Better yet, the robots are perfectly content to perform tasks that their human counterparts find mundane.
Many companies, however, are having issues with the “ROI,” “standardized,” and “repetitive” parts of that definition. System integrators and platform vendors tell us that 50% to 70% of implementations fail to advance past the pilot phase. Why? In part because companies fail to understand the implications of those three terms as they relate to RPA.