The United States Navy, of course, is a huge enterprise with a back office, systems, and processes that have huge amounts of manual work that can be automated, just like large commercial enterprises. And like commercial companies, the Navy is looking to RPA and associated technologies to improve productivity.

Nevertheless, it is still interesting to see this branch of the U.S. military adopting intelligent automation to improve productivity in their supply chain, transportation, logistics, and finance.

In speaking with clients, integrators and other companies that are deploying intelligent automation, I have heard few true success stories where the 'citizen developer' model that the Navy is adopting is a sure route to success. For the most part, companies that are adopting this model are finding some success in, for example, shared services, but the idea of "a bot on every desktop" appears to be more of an aspiration than something that delivers real value. Companies are not adopting this as the only implementation model, of course - in most cases I hear about, there is also a centralized team.

But if the Navy is "doing" intelligent automation, why aren't you? If you are doing it, how successful are you, and what is the model that you are adopting that is leading to your success? If you have success stories you would like to share, I would love to hear them! Or, as with most of the companies I speak with, if your Intelligent Automation capability hasn't gotten as far as you thought, I would love to hear about that experience as well. If there are lessons we can share with each other, so much the better.