Post-pandemic, a large multi-property gaming operator had reopened its properties after being shuttered for over 12 months. Upon re-opening, the company found that they were underperforming against peers, challenged by a leadership void, and lagging in adoption of new technology.  

AlixPartners partnered with the management team to help determine how to transform the business upon re-opening. Our cross-functional team identified and launched more than 30 initiatives based on four key pillars to drive value:

  • aligning specific slot holds to industry practices
  • developing a new labor model that more precisely matches staffing levels with demand
  • right-sizing labor and costs based on the future business strategy
  • initiating a procurement program 

For example, we used a four-step process to develop a clean sheet labor model across functions and roles, transforming the company to align to industry forecasts and labor standards, and boosting productivity.  

In the end, we delivered more than $140 million in improvements to EBITDA. 

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