How will your business adjust to meet the new realities of a return to a more stable work environment?

In the wake of the spread of COVID-19, and subsequent shelter-in-place orders and non-essential business closures, those commercial operations that have been able to continue have rightly focused foremost on the health and safety of their employees, suppliers, and customers. As this crisis has continued, those businesses have fought to maintain service levels in this massively disrupted environment.

Most companies are effectively still in crisis management mode, although the depth and length of the crisis varies by region. The focus must be on managing the situation with as minimal an impact on daily operations as possible, while keeping the safety of employees, customers, and other key constituencies a top priority. The key task at this time is establishing fast and agile operational decision making.

Before returning to a more stable work mode, a ramp up period will be necessary. While its timing may be unclear and will differ between industries and regions, managing the efficient increase of capacity while maintaining the best health and safety measures will be critical during this period.

This guide provides some best practices for maintaining operational continuity throughout the current crisis and be best positioned for the eventual recovery.