Partner & Managing Director, New York
CHROs must effectively manage all HR operations and work across the top leadership team to align the organization. Here are three key skills HR leaders need when serving as player and coach.
2020 made it clear that CHROs have to excel in a dual role: player/coach. They must continue fulfilling the player side of their role—handling core responsibilities such as designing compensation and benefits plans, implementing learning and development programs, and crafting hiring strategies. At the same time, as coaches, they must help their C-suite colleagues shine in their jobs. That means enabling them to act adaptively and effectively in response to increasingly urgent disruptions facing the organization.
Every CHRO can excel as a player/coach by mastering three competencies:
Excelling at the player/coach role isn’t easy. If you’re a CHRO who hasn’t yet mastered the coaching side of this dual role, you’ll want to do a thorough gut check to make sure you don’t stumble over common pitfalls. These include needing to be liked by your CEO and peers and thus shying away from delivering constructive feedback, needing to excessively control others, and falling for the inevitable political traps that come with the job.
By understanding these common pitfalls, you can more readily—and candidly—identify your own areas for development. Self-awareness, in turn, helps you guard against these and other risks and allows you to excel in this unique and vital role. The payoff? You’ll help your organization to not just ride out ongoing waves of disruption but also seize the new opportunities, now and in the future, that disruption presents.
This article originally appeared in SHRM Executive Network.
The opinions expressed are those of the author(s) and do not necessarily reflect the views of AlixPartners, LLP, its affiliates, or any of its or their respective other professionals or clients. This article regarding Excelling in the role of chief player/coach (“Article”) was prepared by AlixPartners, LLP (“AlixPartners”) for general information and distribution on a strictly confidential and non-reliance basis. No one in possession of this Article may rely on any portion of this Article. This Article may be based, in whole or in part, on projections or forecasts of future events. A forecast, by its nature, is speculative and includes estimates and assumptions which may prove to be wrong. Actual results may, and frequently do, differ from those projected or forecast. The information in this Article reflects conditions and our views as of this date, all of which are subject to change. We undertake no obligation to update or provide any revisions to the Article. This article is the property of AlixPartners, and neither the article nor any of its contents may be copied, used, or distributed to any third party without the prior written consent of AlixPartners.