Joanne has more than 25 years of industry and consulting experience. She is passionate about developing forward-thinking world-class business operations that are digitally enabled, optimized, and positioned for growth. Clients benefit from Joanne’s cultivation of empowered work cultures by means of the creation of an environment of trust, collaboration, and innovation, and she guides organizations and people to do better and be better. Joanne has had professional engagements with technology, services, and private-equity-portfolio companies. Her areas of expertise are in leading complex company-wide and business unit programs that include operational efficiency and productivity, G&A cost alignment, IT strategy, digital transformation strategy and operational enablement, operating-model improvement, customer success efficiency, and shifts to lower-cost operating models. Joanne has an MBA in information systems management from Baylor University’s Hankamer School of Business. She has been recognized by Consulting magazine’s Woman Leaders in Technology as a Mentor of the Year.