After transitioning from a public to a private company, the global enterprise software provider faced pressure from new market entrants and encountered challenges during the transition from on-premises to cloud solutions. With nearly flat revenue growth and margin pressure, the company’s leadership enlisted AlixPartners for a holistic organization transformation to increase operational and financial performance for corporate functions.

To address the client’s challenges, our experts assessed existing operational and organizational structures using industry comparables and financial evaluations. Our multifaceted approach included optimizing sales effectiveness, customer segmentation and coverage, the partner operating model, and sales operations automation.

AlixPartners identified $173 million in run-rate savings through over 90 initiatives. Sales and marketing efforts improved by 25% through the new customer experience operating model. The program drove over $40 million in savings in external spend and established new category-based procurement capabilities.

Our holistic transformation program improved scalability across all functions and positioned the company for sustained growth in a competitive market.


identified in run-rate savings, with $140 million implemented within the first year


reduction in the cost per ticket through the optimization of customer experience operations