Consumers are increasingly seeking the convenience of fast, free shipping. But having a delivery person stock the fridge when they’re not home? That, according to a recent AlixPartners survey, might be crossing the line.

Our 2018 report helps retailers and logistics providers anticipate how the online retailing business will evolve in the near term and determine how their own operations will have to evolve in response. 

At a glance

  • A growing number of consumers are buying online and picking up their purchases in stores.
  • The range of products that consumers are willing to buy online continues to expand.
  • Demand for value-added services such as installation, assembly, or technical services has increased sharplyalthough consumers are still skeptical about receiving inside deliveries, while they are not at home.