Raj helps software and tech‑enabled businesses turn complex product and engineering challenges into tangible value realization. He brings over 30 years of consulting and industry leadership experience in software and technology services to AlixPartners where he now specializes in advising clients with their product, engineering, and IT strategy and operational challenges.
He has been an executive on the forefront of directing technology operations, product development, and business transformation. He partners with clients to increase revenue and profitability by optimizing processes and functions, consolidating products and technology environments, driving software product migrations, defining go-to-market strategies, and collaborating on new and innovative offerings.
As a member of ADP's global product and technology senior leadership team, Raj drove the advancement of critical functions such as technical product support for client-facing products and internal applications, reliability engineering, and major incident management. As a result, the company was able to achieve a 26% reduction in support cases, 53% faster case resolution time, 31% reduction in mean time to repair (MTTR), and better clarity and frequency of incident communications. He was also instrumental in elevating ADP's capabilities for technical talent acquisition, strategic workforce planning, diversity and inclusion, and technical activities associated with acquisitions and divestitures.
His approach is not just strategic – it’s practical and execution-focused. He enables tangible value realization through cost reduction, talent optimization, and user adoption. Raj believes in and has established a reputation for defining and delivering sustainable initiatives that achieve measurable improvement in client experience and enterprise-wide outcomes.
Raj has served as a volunteer arbitrator for the Better Business Bureau and has participated on numerous boards and committees for various non-profit organizations including Junior Achievement of New Jersey, Mount St. Joseph University, Cincinnati Association for the Blind & Visually Impaired and the Cincinnati USA Regional Chamber.
Key Engagements:
- Conducted numerous technology and operational due diligence for acquisitions and carve-outs to identify cost optimization and value creation opportunities and led related workstreams for subsequent planning and integration projects
- Established and initiated the product go-to-market strategy of a predominately on-premise, enterprise software company by converting to a subscription/SaaS license model and driving the growth of cloud offerings, leading to the increase of annual recurring revenue and higher company valuation
- Implemented a software product service organization transformation initiative which included realigning technical support, resulting in significantly improved client experience and a 67% annual cost reduction
- Led teams migrating client-facing products and internal systems from company-owned and co-location data centers to hyperscaler environments using cloud-native technologies, ensuring continuity of business and client operations including uptime, performance, service levels, integrations, and roadmaps
- Executed complex, enterprise-wide programs and strategic initiatives sponsored by the executive committee and board of directors of a Fortune 500 company, including oversight of technical due diligence, integration and separation activities associated with acquisitions and divestitures of businesses
- Engaged with senior business and technology executives to drive solutions resulting in the improvement of software product migrations, user experience, employee productivity, and client growth and retention
- Contributed to the initiation, growth and optimization of a business software and services company’s innovation labs resulting in the development and adoption of new software products with a differentiated and engaging user experience
- Advised clients on topics related to enterprise security, operational risk, compliance, product management, client experience, and talent acquisition
