Courtnay has 15 years of experience and a successful track record of leading retail clients through transformational change and operational improvement in the apparel, footwear, and accessories space. Clients benefit from her extensive expertise in operational improvement across the retail value chain and particularly in the areas of product development and sourcing. Courtnay’s expertise includes assessing operational capabilities, designing new business processes and organizational operating models, and implementing the foundational technologies needed to support end-to-end retail value chains from concept to delivery. Previously, she was a retail consultant at 703 Advisors, a small boutique consultancy, and Kurt Salmon Associates, part of Accenture Strategy.

Courtnay has an MBA in management and retail from Columbia Business School.

Key Engagements:

  • Led an $8B athletic brand to transform its product-to-market operating model to support growth plans to become a $12B global brand; Evolved product creation processes, designed new Merchandising, Planning and Product Development organizational structures and roles & responsibilities, and embedded new 3D and digital tools to enable enhanced product visualization capabilities.
  • Achieved product development improvement at a $2B specialty luxury retailer; led cross-functional business, IT and vendor team to develop enhanced capabilities through the implementation of new product-to-market processes, systems & tools and roles to drive improved visibility, collaboration, and efficiency in the development process.
  • Implemented a product development calendar optimization and system for a $2.5B apparel specialty retailer by designing a new seasonal development calendar that reduced time to market and standardized processes across eight divisions; led implementation of a new PLM solution projected to save $23M in five years.
  • Led turnaround strategy for a $1.3B global active lifestyle brand; oversaw product development initiative within a large-scale, post-restructure program; implemented a new calendar to drive speed to market; established a new product development process and roles to achieve improved cost-management capabilities; defined new processes and guidelines for reducing $1M in sampling costs.