Raj brings over 25 years of leadership experience in software product and technology services to AlixPartners where he now specializes in conducting rapid situation assessments and ideation to identify, develop, and implement digital solutions which create and enhance business value.
He has been an executive on the forefront of directing product development, technology operations, and business transformation. He partners with clients to increase revenue and profitability by optimizing processes and functions, defining go-to-market strategies, and enabling new and innovative offerings. Raj believes in and has established a reputation for defining and delivering sustainable initiatives that achieve measurable improvement in client experience and drive enterprise-wide outcomes.
As a member of ADP's global product and technology senior leadership team, Raj drove the advancement of critical functions such as technical product support for client-facing products and internal applications, reliability engineering, and major incident management. As a result, the company was able to achieve a 26% reduction in support cases, 53% faster case resolution time, 31% reduction in mean time to repair (MTTR), and better clarity and frequency of incident communications. He was also instrumental in elevating ADP's capabilities for technical talent acquisition, strategic workforce planning, diversity and inclusion, and technical activities associated with acquisitions and divestitures.
Raj has served as a volunteer arbitrator for the Better Business Bureau and has participated on numerous boards and committees for various non-profit organizations including Junior Achievement of New Jersey, Mount St. Joseph University, Cincinnati Association for the Blind & Visually Impaired and the Cincinnati USA Regional Chamber.
Key Engagements:
- Completed numerous technology and operational due diligence reviews of potential acquisitions and carve-outs to identify cost optimization and value creation opportunities for private equity portfolio companies, and led related workstreams for subsequent planning and integration/implementation projects
- Established and initiated the product go-to-market strategy of a predominately on-premise, enterprise software company by converting to a subscription/SaaS license model and driving the growth of cloud offerings, leading to the increase of annual recurring revenue and higher company valuation
Directed a digital transformation initiative that realigned technical product support, resulting in overall improved client experience and a 67% annual cost reduction - Executed complex, enterprise-wide programs and strategic initiatives sponsored by the executive committee and board of directors of a Fortune 500 company, including oversight of technical due diligence, integration and separation activities associated with acquisitions and divestitures of businesses
- Engaged with senior business and technology executives to drive solutions resulting in the improvement of software product migrations, user experience, employee productivity, and client growth and retention
- Contributed to the initiation, growth and optimization of a business software and services company’s innovation labs resulting in the development and adoption of new software products with a differentiated and engaging user experience
- Advised clients on topics related to enterprise security, operational risk, compliance, product management, client experience, and talent acquisition
