Mastering the Last Mile: Profitable Strategies for Exceeding Customer Expectations
To maintain customer loyalty, companies must meet increasing consumer demands, such as expectations for faster delivery. Despite the challenge, understanding consumer behavior and optimizing last-mile delivery can enhance repeat business. Personalization, customer segmentation, and operational research are also key strategies to boost conversions and address service shortcomings. This session will feature retail experts sharing best practices and examples from companies excelling in inventory, cost, and service level optimization.
Chris Considine
Partner, AlixPartners LLP
Rajnish Kapur
Ronnie Robinson
Chief Supply Chain Officer, Designer Brands Inc.
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Our Retail practice
Small shudders in the economy quickly ripple through retail, as consumers adjust their decisions about what to buy and how.
