Mastering the Last Mile: Profitable Strategies for Exceeding Customer Expectations
To maintain customer loyalty, companies must meet increasing consumer demands, such as expectations for faster delivery. Despite the challenge, understanding consumer behavior and optimizing last-mile delivery can enhance repeat business. Personalization, customer segmentation, and operational research are also key strategies to boost conversions and address service shortcomings. This session will feature retail experts sharing best practices and examples from companies excelling in inventory, cost, and service level optimization.
Chris Considine
Partner, AlixPartners LLP
Rajnish Kapur
Ronnie Robinson
Chief Supply Chain Officer, Designer Brands Inc.
Connect with our experts
Related content
Beyond the hype: Realizing value in disruption
The 2026 AlixPartners Disruption Index is here and confirms what has been observed since this study began seven years ago: disruption truly is the new economic driver. Now is the time to act decisively and shape your future amid accelerating change. Read the 2026 report findings to see how.
Beyond the hype: Realizing value in disruption
Our Retail practice
Small shudders in the economy quickly ripple through retail, as consumers adjust their decisions about what to buy and how.
