2024 Home Delivery Survey: Don’t let me down (or else)
Operational excellence is imperative for e-retailers. Anything less, and merchants will miss their shot at one of the retail economy’s few growth areas.
The e-commerce surge forced by the pandemic has been a tricky turn of events to tackle for businesses, particularly as many try to grapple with shifting consumer expectations.
Since 2012, AlixPartners’ Home Delivery Survey has tracked key trends in online shopping and its implications on shipping. Surveying shoppers and executives in the U.S., our data uncovers critical information for a wide range of businesses, from the products consumers are buying to how they perceive delivery services. Additionally, as delivery demands change the economy, it will influence the services shippers invest in and impact bottom lines.
Survey results
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