The e-commerce surge forced by the pandemic has been a tricky turn of events to tackle for businesses, particularly as many try to grapple with shifting consumer expectations.

As e-commerce became ubiquitous over the last few years, consumers consistently kept lowering what they considered an acceptable delivery wait time for free shipping further and further. This trend may now be stabilizing. Continue reading to learn more about how the divergence between consumer expectations and executive’s insights are driving these trends in the shipping industry.

The AlixPartners Annual Home Delivery Survey highlights the leading trends in online to home shipping. Continue reading to learn more about the survey and view previous years' survey results.

Survey results