Instability and disruption have been the dominant themes for the restaurant, hospitality, and leisure industries. Consumers continue to be more demanding. Safety has become a top priority, but quality, value, and personalization are still high on the menu. Restaurants are having to incorporate home delivery options and touchless payment and pickup into main operations as they also revamp menus and balance overhead costs. Many are rethinking locations and whether to prioritize suburban areas over city centers. Hotels, sports venues, resorts, and casinos are juggling consumer priorities and preferences with rising labor costs, rising technology expectations, and supply chain disruptions. We help companies in the restaurant, hospitality, and leisure space transform their operations so that they can respond to upcoming disruptions and changing consumer behavior quickly to stay competitive and deliver value to shareholders.  

BALANCING SUSTAINABILITY AND GROWTH IN THE TRAVEL INDUSTRY

The travel industry is arguably the sector to have experienced the most extreme levels of disruption in recent years.

Crippled during the pandemic, we have seen it rebound in 2022, benefiting from the huge post-COVID bounce of pent-up consumer demand, albeit not without its own operational challenges to overcome.

But what of 2023? Our recent consumer travel survey suggests that travelers around the world are already intent on protecting – and enjoying – their leisure pursuits in 2023. The rise in inflation and interest rates has not dampened projected spending patterns either, with a clear majority of respondents intending to spend the same or more on their travel this year compared to 2022.

We convened a panel of notable travel industry and ESG figures to discuss our survey findings in more detail. Watch the panel here and click below to learn more about the survey results.

LEARN MORE

The travel industry is arguably the sector to have experienced the most extreme levels of disruption in recent years.

Crippled during the pandemic, we have seen it rebound in 2022, benefiting from the huge post-COVID bounce of pent-up consumer demand, albeit not without its own operational challenges to overcome.

But what of 2023? Our recent consumer travel survey suggests that travelers around the world are already intent on protecting – and enjoying – their leisure pursuits in 2023. The rise in inflation and interest rates has not dampened projected spending patterns either, with a clear majority of respondents intending to spend the same or more on their travel this year compared to 2022.

We convened a panel of notable travel industry and ESG figures to discuss our survey findings in more detail. Watch the panel here and click below to learn more about the survey results.

LEARN MORE

DEFINING THE RESTAURANT EXPERIENCE OF TOMORROW

The post-pandemic spending spree is over, with recent data confirming our long-held view that consumers have made a lasting shift towards spending on meaningful experiences.

Financial headwinds will put pressure on restaurants at all value points to deliver a service offering that clears the bar for discerning customers.

However, shortfalls in DE&I investment could leave firms hamstrung and struggling to attract talent amid high job openings in the sector at a time when service becomes a key differentiator.

 

 

The post-pandemic spending spree is over, with recent data confirming our long-held view that consumers have made a lasting shift towards spending on meaningful experiences.

Financial headwinds will put pressure on restaurants at all value points to deliver a service offering that clears the bar for discerning customers.

However, shortfalls in DE&I investment could leave firms hamstrung and struggling to attract talent amid high job openings in the sector at a time when service becomes a key differentiator.

 

 

In The News

Global Leader

Regional Leader

EMEA

Global Team

Instability and disruption have been the dominant themes for the restaurant, hospitality, and leisure industries. Consumers continue to be more demanding. Safety has become a top priority, but quality, value, and personalization are still high on the menu. Restaurants are having to incorporate home delivery options and touchless payment and pickup into main operations as they also revamp menus and balance overhead costs. Many are rethinking locations and whether to prioritize suburban areas over city centers. Hotels, sports venues, resorts, and casinos are juggling consumer priorities and preferences with rising labor costs, rising technology expectations, and supply chain disruptions. We help companies in the restaurant, hospitality, and leisure space transform their operations so that they can respond to upcoming disruptions and changing consumer behavior quickly to stay competitive and deliver value to shareholders.  

BALANCING SUSTAINABILITY AND GROWTH IN THE TRAVEL INDUSTRY

The travel industry is arguably the sector to have experienced the most extreme levels of disruption in recent years.

Crippled during the pandemic, we have seen it rebound in 2022, benefiting from the huge post-COVID bounce of pent-up consumer demand, albeit not without its own operational challenges to overcome.

But what of 2023? Our recent consumer travel survey suggests that travelers around the world are already intent on protecting – and enjoying – their leisure pursuits in 2023. The rise in inflation and interest rates has not dampened projected spending patterns either, with a clear majority of respondents intending to spend the same or more on their travel this year compared to 2022.

We convened a panel of notable travel industry and ESG figures to discuss our survey findings in more detail. Watch the panel here and click below to learn more about the survey results.

LEARN MORE

The travel industry is arguably the sector to have experienced the most extreme levels of disruption in recent years.

Crippled during the pandemic, we have seen it rebound in 2022, benefiting from the huge post-COVID bounce of pent-up consumer demand, albeit not without its own operational challenges to overcome.

But what of 2023? Our recent consumer travel survey suggests that travelers around the world are already intent on protecting – and enjoying – their leisure pursuits in 2023. The rise in inflation and interest rates has not dampened projected spending patterns either, with a clear majority of respondents intending to spend the same or more on their travel this year compared to 2022.

We convened a panel of notable travel industry and ESG figures to discuss our survey findings in more detail. Watch the panel here and click below to learn more about the survey results.

LEARN MORE

DEFINING THE RESTAURANT EXPERIENCE OF TOMORROW

The post-pandemic spending spree is over, with recent data confirming our long-held view that consumers have made a lasting shift towards spending on meaningful experiences.

Financial headwinds will put pressure on restaurants at all value points to deliver a service offering that clears the bar for discerning customers.

However, shortfalls in DE&I investment could leave firms hamstrung and struggling to attract talent amid high job openings in the sector at a time when service becomes a key differentiator.

 

 

The post-pandemic spending spree is over, with recent data confirming our long-held view that consumers have made a lasting shift towards spending on meaningful experiences.

Financial headwinds will put pressure on restaurants at all value points to deliver a service offering that clears the bar for discerning customers.

However, shortfalls in DE&I investment could leave firms hamstrung and struggling to attract talent amid high job openings in the sector at a time when service becomes a key differentiator.

 

 

In The News

Global Leader

Regional Leader

EMEA

Global Team