Instability and disruption have been the dominant themes for the restaurant, hospitality, and leisure industries. Consumers continue to be more demanding. Safety has become a top priority, but quality, value, and personalization are still high on the menu. Restaurants are having to incorporate home delivery options and touchless payment and pickup into main operations as they also revamp menus and balance overhead costs. Many are rethinking locations and whether to prioritize suburban areas over city centers. Hotels, sports venues, resorts, and casinos are juggling consumer priorities and preferences with rising labor costs, rising technology expectations, and supply chain disruptions. We help companies in the restaurant, hospitality, and leisure space transform their operations so that they can respond to upcoming disruptions and changing consumer behavior quickly to stay competitive and deliver value to shareholders.  

In The News

ccp study cover image

ALIXPARTNERS CHANGING CONSUMER PRIORITIES STUDY

As the world prepares to emerge from the pandemic’s profound disruption to normal life, our collective experience over the past year has imprinted on how we will behave going forward. Consumers across the board have had to learn new behaviors and adopt new habits in their everyday lives. Mapped by the two main vulnerabilities—health (this includes mental and physical) and finances—consumer behaviors have taken on four distinct dimensions that companies must consider going forward in addition to traditional demographics.

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As the world prepares to emerge from the pandemic’s profound disruption to normal life, our collective experience over the past year has imprinted on how we will behave going forward. Consumers across the board have had to learn new behaviors and adopt new habits in their everyday lives. Mapped by the two main vulnerabilities—health (this includes mental and physical) and finances—consumer behaviors have taken on four distinct dimensions that companies must consider going forward in addition to traditional demographics.

LEARN MORE

Global Team

Instability and disruption have been the dominant themes for the restaurant, hospitality, and leisure industries. Consumers continue to be more demanding. Safety has become a top priority, but quality, value, and personalization are still high on the menu. Restaurants are having to incorporate home delivery options and touchless payment and pickup into main operations as they also revamp menus and balance overhead costs. Many are rethinking locations and whether to prioritize suburban areas over city centers. Hotels, sports venues, resorts, and casinos are juggling consumer priorities and preferences with rising labor costs, rising technology expectations, and supply chain disruptions. We help companies in the restaurant, hospitality, and leisure space transform their operations so that they can respond to upcoming disruptions and changing consumer behavior quickly to stay competitive and deliver value to shareholders.  

In The News

ccp study cover image

ALIXPARTNERS CHANGING CONSUMER PRIORITIES STUDY

As the world prepares to emerge from the pandemic’s profound disruption to normal life, our collective experience over the past year has imprinted on how we will behave going forward. Consumers across the board have had to learn new behaviors and adopt new habits in their everyday lives. Mapped by the two main vulnerabilities—health (this includes mental and physical) and finances—consumer behaviors have taken on four distinct dimensions that companies must consider going forward in addition to traditional demographics.

LEARN MORE

As the world prepares to emerge from the pandemic’s profound disruption to normal life, our collective experience over the past year has imprinted on how we will behave going forward. Consumers across the board have had to learn new behaviors and adopt new habits in their everyday lives. Mapped by the two main vulnerabilities—health (this includes mental and physical) and finances—consumer behaviors have taken on four distinct dimensions that companies must consider going forward in addition to traditional demographics.

LEARN MORE

Global Team